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Shipping Policy

IMPORTANT ORDERING & DELIVERY INFORMATION

REMEMBER, our packages are sent insured & require signatures, so you may prefer to have us ship to a work address. Call us with any questions 800-421-0200. Many of the photos used are of samples that are custom made to your order's specifications. Most of Jewelry Factory products are made to order after you place your order. In Stock, items are generally shipped in 48-72 hours.

Most diamond & gemstone products are set to your order's specifications & will be completed in 7-10 days & then shipped by your chosen method.

Customized items are subject to 3-4 week delivery.

NOTE: IF YOU HAVE A SPECIAL OCCASION YOU'RE PURCHASING FOR, PLEASE TELL US IN YOUR ORDER NOTES. IF THERE IS A PROBLEM MEETING YOUR TARGET DATE, WE'LL CONTACT YOU WITHIN 24-48 HOURS.

RING SIZING

Ladies Rings are size 6.5-7  unless specified differently.

Men's rings are size 10 unless specified differently.

All of our rings can be sized by any reputable jeweler.

If you'd like us to have the ring made to size for you:

Ladies to size from 4.5 - 8.5 add $45.00

Men's to size from 8-11 add $55.00

Once a ring has been specially sized it is non returnable for any reason.

MORE QUESTIONS ? send an email to info@jewelryfactory.com

OR PHONE 800-421-0200 or 818-781-9486 M-TH 8:00AM-2:30PM PST USA

If we're not available, we'll do our best to get back to you shortly.

Thank you for ordering from jewelryfactory.com