FAQs

Ask us anything

Need something cleared up? Here are our most frequently asked questions.

Ordering Our Badge Jewelry

I can't locate my department/badge?

Use the state selector or search bar & if you don't find your department go to the CUSTOM ORDER page & place an order & send a photo to us. We'll confirm details with you provide artwork ahead of production.

What size is best for my spouse?

The standard is the 7/8" size is most popular for Spouses & Partners. The smaller 3/4" is usually the gift size for a Mother or Daughter. The 3/4" is also suggested for people who are quite petite & like smaller size pendants.

Larger sizes like 1-1/8" are for those who want a more bold look.

Do these pendants come with chains?

Our badge pendants do not include chains. We suggest a few different styles that have proved quite sturdy & are available in both 14kt White & Yellow gold as well as popular 16" & 18" lengths with good clasps.

How long does it take to create a first time custom badge?

Please allow 4 - 6 weeks for a new design to be produce & shipped to you. Artwork of the new badge will be presented in about 7 days & production will be an additional 3-4 weeks.

Can I customize my badge pendant?

We can modify the badges in several ways:

  • Add gemstones or diamonds.
  • Engrave special messages, numbers or dates.
  • Engrave fingerprints or photos on back.
  • Larger sizes are available on special order.

Where are badges manufactured?

All of our badge jewelry is manufactured from start to finish in the USA at our various faciilities and final finishing & quality control is at our North Hollywood, California offices.

Can I come to the north hollywood studio to pick up my order?

The Jewelry Factory's office & design studio is available by appointment only and orders may be picked up.

Shopping Our Studio Design Center

How do I shop & search in the design center?

In our Studio Design Center you have complete control of design. Some may find this section confusing without these few tips.

Wedding band builder tips?

You can select the style of band, the type of metal Silver, Gold or Platinum, finger size, the width, the finish of high polish or special texture & engraving options.

The price displayed is an estimate of the requested design & options. Select GET QUOTE and fill out the simple form along with any other details & we'll get back to you shortly with a special final price and options for placing your order.

Engagement & eternity ring designing?

You can select the style of ring, type of metal Silver, Gold or Platinum, finger size, shape & size of diamond/gemstone and any side stones.

Select the size and shape of your center & side Diamonds or Gemstones and continue to choose the type & quality of stones.

Our vast inventory choices include both Natural/Mined & Lab Grown Diamonds and Gemstones in many qualities and price ranges.

If this process is confusing to you, contact us so we can assist in walking you through and answering all your questioons.

The price displayed is an estimate of the requested design & options. Select GET QUOTE and fill out the simple form along with any other details & we'll get back to you shortly with a special final price and options for placing your order.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.